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Orders & Returns

Shipping & Delivery

HappyKiddies.co.uk orders are all delivered by trackable courier. We charge from free delivery to £5.50 unless its overseas. We process all payments securely via Sagepay. There is also an option to pay via Paypal. We are able to offer Saturday morning delivery on some items. Please call 0844 870 7412 to enquire. When next day delivery is stated, this is not applicable on weekends and bank holidays.

When ordering from these post codes or locations extra postage costs may be incurred - DG, TD, EH, ML, KAT-26, G, IV, KW, AB, PH, DD, PA, FK, KY or these locations, Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, Northern Island, Republic of Ireland. We will notify you by email if we need to charge more for postage and you will have the option to pay the extra postage or cancel the order, the fee will vary depending on how many items have been ordered.

Returns

Please inform us within 7 days of receiving your order if you wish to return an item. You may return any item to us within 14 days, providing it is in its packaging and is in a saleable condition.

If you would like us to pick up the item, we can do this for most items free of charge and provide you with a credit note to be used on the website.

if you do not want a credit note, the customer is responsible for returning the item.  We cannot refund postage costs on returned items, but please do ensure you have proof of posting your item back to us from the Post Office or courier.

Faulty Items

Please inform us of any fault within 7 days of receiving your item and return it within 14 days for a full refund. Before returning you item, please ensure that you contact us so that we can organise a courier for you.  

Christmas Orders

We do offer an extended return policy for orders bought for Christmas presents. You have until 6th January to notify us that you wish to return the item. We will guarantee pre Christmas delivery for any orders made before 20th December 2016.